工作绩效管理

为什么要进行绩效评估

工作绩效评价的步骤

谁来进行工作绩效评估

绩效评估的方法

可能会出现的问题及相应的解决办法

工作绩效面临的挑战

战略性绩效评估（补充资料）

（一）什么是绩效评估Performance Appraisal (PA)

对员工工作行为的评估过程，参照一定的标准，并把评估信息和员工进行沟通。

The process of evaluating how well employees perform their jobs when compared to a set of standards, and then communicating the information to employees.

Informal Appraisal (also called coaching)

Day-to-day contacts, largely undocumented

Systematic Appraisal

Formal contact at regular time intervals, usually documented