PPTIBM的分析报告

IBM Workgroup Services-

Part of an organization within IGS that was established after the sale of the AT&T network

Marketing combination of IGS and Lotus Domino/Notes

Managed operations and hosting technology focused on large customers

Running entire data centers

Building systems from scratch

Deployment, installation, development and professional training

Hosting environments for Internet, intranet and extranet collaboration and applications.　Application hosting, replication services, and messaging services are included.　The browser is centric to these implementations.

Technical support for help desks is standard

Managed offerings include data network services, internet and intranet services, electronic transaction services, messaging and collaborative services, network outsourcing services

Revenue

IGS services revenues for year ended December 31, 1998 were $29 billion (Source:　IBM 10K Report).

IGS Headcount

116,000 service employees worldwide (Dataquest estimate)

Workgroup Services value of contracts

Published one-off seat price: $36/month, $4000/month minimum

Target customers: from 300 to 15,000 seats

General approach

Start with one department or group, then move to other groups within the enterprise.　

Different groups from IGS are brought in and a project team is created

Many clients are established Notes shops needing assistance with roll out and application development.

Anticipated Growth

IBM believes the messaging and collaboration space (which includes applications hosting, messaging, collaboration and KM) is growing at 240 percent/year.　They intend to match or exceed that growth.