高效的客户为本销售ppt

Presence\Voice 整体印象，声音

Relating 建立关系

Questioning 提问

Listening 倾听

Positioning 定位、产品推荐

Checking 检查

Voice 声音

Energy and Enthusiasm热情

Listening倾听

Professionalism礼貌规范

Preparation有准备

Word Choice措辞

Experience经历体验

Integrity/Sincerity诚实信用

Smile微笑

Postures姿势

Empathy/Acknowledgment 对客户表示关切

Preface/Trading (more details in questioning)

Rapport – Maintain Dialogue保持对话

Customer service/care客户服务和关心

Positive messages - “Can Do” Attitude乐观

Listening倾听

Likeability - giving compliments夸奖，赞许

Checking检查确认