国内商业银行客户经理胜任力模型研究

This research investigates into the Competency Model of account managers of the Chinese commercial banks. Through the interviews and the investigations with managers of three Commercial Banks of China, the competence model has been studied. During the study, Focus group interview, BEI technology and multiple statistic method are employed to explore the competence model of account managers empirically. The competence behavioral assessment scale is employed to investigate the structure of the model. The data of 2069 managers was analyzed using exploratory factor analysis (EFA), con-firmatory factor analysis (CFA). Six categories and 24 competences are identified in aspects such as, Applying-information, Development Presentation, Relationship-management, Self-motivation, Consulting, Coordination and Communication.

Key Words Account Manager; Competence Model; Competency

This research investigates into the Competency Model of account managers of the Chinese commercial banks. Through the interviews and the investigations with managers of three Commercial Banks of China, the competence model has been studied.

Research 改为 study

第二句的表述方式不够符合外语表述方式