内外条件的分类 Classification of Internal and External Conditions
优势Strengths: 竞争优势 competitive advantage+stable and healthy internal atmosphere(稳定、健康的条件).
弱势Weaknesses: 竞争弱势competitive disadvantages+an unstable and unhealthy internal atmosphere(不稳定的内部条件)
1. 优势Strengths
(1) 核心竞争力Distinctive competency (leverage): product design, low cost, high efficiency, leadership in product innovation, ability to influence legislation, control of cost and other, massive availability of capital, CRM-customer relations management.
Examples: Toyota—quality; Benz—image, IBM—service; Coca Cola—international brand recognition; HP—innovation; AT&T—technological expertise.
开发Developing a distinctive competency
利用Exploiting distinctive competency
保护Protecting distinctive competency
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